Browser Hangs when Clicking on Edit Review

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

The reviews cannot be edited after restarted. The browser just keeps spinning and the Crucible is accessible via https://testing.abc.com

Cause

The following has been configured in config.xml:

1 2 3 <web-server site-url="https://testing.abc.com"> <http bind=":8060"/> </web-server>

Resolution

Changing the setting to following should be able to solve the problem:

1 <http bind=":8060" proxy-host="testing.abc.com" proxy-port="443" proxy-scheme="https"/>
Updated on April 8, 2025

Still need help?

The Atlassian Community is here for you.