Avatars do not load properly in Fisheye/Crucible
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Loading pages with avatars shown them as broken images.
Inspecting these elements of the DOM show they are located at localhost instead of the site-url.
Diagnosis
Confirm if the site-url has been set or if default is in use.
The presence of the following means the site-url has been set.
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<web-server site-url="<base_URL>">
<http bind=":8060"/>
</web-server>
Look through configuration files to confirm there is nothing using localhost.
Cause
If site url is present, it dismisses FE-4766 - Avatar images in People menu have incorrect URL because we are not using the default.
The likely cause in this case is a proxy in front of Fisheye that uses localhost instead of the Fisheye base URL.
Solution
Configure the proxy to use the base URL instead of local host.
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