Unable To View Or Edit, Roles And Directories After Upgrading To Crowd 1.3x
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
All the users were migrated fine, and the user can access all other pages except the 'Role' and the 'Directories' links. And the following error is displayed;
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org.apache.jasper.JasperException: An exception occurred processing JSP page /console/decorator/default.jsp at line 271 268: 269: 270: 271: <% if (sitemeshPage.getProperty("meta.pagename").startsWith("add")) { %> class="on"<% } else { %>class=""<% }%>> 272: "> 273: 274: Stacktrace:
Stack Trace :
org.apache.jasper.JasperException: An exception occurred processing JSP page /console/decorator/default.jsp at line 271
268:
269:
270:
271: <% if (sitemeshPage.getProperty("meta.pagename").startsWith("add")) { %> class="on"<% } else { %>class=""<% }%>> 272: "> 273: 274: Stacktrace:
at org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:504)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:415)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:336)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
... 61 more
Cause
The issue was caused due to outdated Compiled JSP.
Resolution
Clear out the deployment container's work/jboss.web/localhost/ directory and restart JBoss.
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