The Password Encryption Drop Down Box Is Empty When Adding A Directory
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
During the default directory creation (installation wizard) or after installing Crowd and creating new internal directories, the "password encryption" drop down box is empty.
Cause
There are two possible causes:
1. The Crowd application needs more memory to be able to load the encryption algorithms component, or
2. The installation was not completely successful
Resolution
If cause #1, do the following:
Increase the heap memory (file <Crowd-Install>/apache-tomcat/bin/setenv.sh (setenv.bat for Windows servers)) and restart Crowd, this will allow it to load the necessary components and populate the list box.
If cause #2, do the following:
Reinstall Crowd. The fastest way to do this would be to create a backup of your instance and then delete the Crowd home directory, which will force Crowd to start the installation wizard again. During the installation you will be able to restore the backup.
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