Setup Wizard Fails Due to Incompatible MySQL Driver
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
After starting up Crowd for the first time on a new install, Crowd errors out during the setup wizard with the following error:
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Could not update found application: crowd
No errors are logged in the atlassian-crowd.log file:
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2009-03-23 13:44:17,091 http-8095-Processor25 INFO [console.action.setup.SelectSetupStep] Current setup step is /console/setup/finishsetup.action
2009-03-23 13:44:17,354 http-8095-Processor25 INFO [atlassian.crowd.upgrade.UpgradeManagerImpl] Running upgrade task for build - 1: Sets the server id in the crowd.cfg.xml if one has not been set
2009-03-23 13:44:17,355 http-8095-Processor25 INFO [atlassian.crowd.upgrade.UpgradeManagerImpl] Running upgrade task for build - 2: Removing cache time property from the database
2009-03-23 13:44:17,357 http-8095-Processor25 WARN [crowd.model.property.PropertyDAOHibernate] Failed to find Property with name: '1' to remove
Cause
The issue is caused by an incompatible MySQL driver.
Resolution
Check the version of the MySQL JDBC Driver. Users have reported an issue with MySQL driver version 3.0.X causing this problem.
We couldn't find any further issues with MySQL driver version 3.1.12, so please try that MySQL driver version.
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