Redirected to the login screen with no errors when attempting to log in to any Atlassian applications

Summary

Symptoms

1. Users keep getting redirected to the Login screen while attempting to login to any Atlassian applications (Confluence, JIRA, Crowd, etc)

2. No errors thrown in the application's logs or Crowd's logs, or in the UI. In fact, based on the logs, authentication should be successful

3. SSO is enabled in the connected apps

Diagnosis

1. The number 1 cause for this is browser caches. Clear all browser caches and cookies and try again.

2. If step 1 doesn't resolve the issue, try to disable SSO in the external applications and see if they are able to login

3. Try to reset the SSO domain via: Resetting the Domain Cookie Value , and make sure that your applications sit in their individual context paths, with the following domain examples:

   • http://domain.example.com/confluence

   • http://domain.example.com/JIRA

   • http://domain.example.com/crowd

     Then try to login again via the applications' new URLs

   If step 2 resolves the issue, but steps 1 and 3 doesn't, proceed with the Resolution

Cause

Inconsistencies between crowd.properties in each applications' WEB-INF/classes vs the crowd.properties in the Crowd Home Directory.

Solution

Resolution

• Compare the crowd.properties in each applications' WEB-INF/classes vs the crowd.properties in the Crowd Home Directory

  Example:

  Confluence ( confluence/WEB-INF/classes ) :

  1 2 3 4 5 6 7 8 9 10 11 application.name c42 application.password admin application.login.url http://localhost:8240/crowd/console/ crowd.server.url http://localhost:8240/crowd/services/ crowd.base.url http://localhost:8240/crowd/ session.isauthenticated session.isauthenticated session.tokenkey session.tokenkey session.validationinterval 2 session.lastvalidation session.lastvalidation

  Crowd Home Directory:

  1 2 3 4 5 6 7 8 9 session.lastvalidation=session.lastvalidation application.password=S1ec9spk session.isauthenticated=session.isauthenticated application.name=crowd crowd.server.url=http\://127.0.0.1\:8240/crowd/services/ session.validationinterval=1 session.tokenkey=session.tokenkey application.login.url=http\://localhost\:8240/crowd cookie.tokenkey=studio.crowd.tokenkey

• Make sure that the session.tokenkey, session.isauthenticated, session.lastvalidation, and crowd.base.url is identical, and that there are no additional attributes such as cookie.tokenkey that is not present in the applications.

• For the example above, notice that there is an extra cookie.tokenkey=studio.crowd.tokenkey which is not present in Confluence's crowd.properties

• Removing the cookie.tokenkey line tend to resolve the issue completely

• Restart JIRA and Crowd after making changes