How to log into Crowd when the number of users for the license has been exceeded
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Cannot log into Crowd due to having too many users.
Resolution
Generate an evaluation license at https://my.atlassian.com and apply it. After reducing the number of users, reapply your Production license.
ℹ️ To generate the new license the Crowd ServerID is required. Its value can be found in crowd.cfg.xml:
1
<property name="crowd.server.id">XXXX-YYYY-WWWW-ZZZZ</property>Related Content
There is a request open to allow the admin user to still log in to reconfigure Crowd when the license has been exceeded:
Here are some tips on reducing the user count in Crowd:
How are Crowd Users Counted Towards the Application User Limit?
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