How to generate additional logging for outbound email from Crowd
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
An admin may need to review diagnostic details of outbound emails as generated from Crowd for debugging issues related to notifications.
Environment
Crowd
Integrated Mail Server
Solution
You can see finer, diagnostic details about outbound emails by adding some additional logging on the mail handler classes.
⚠️ Please note that this logging can be quite noisy and should only be used for diagnostic purposes. Use sparingly and be sure to remove the logging once it is no longer needed.
Navigate to
> Logging & Profiling
From the Logging & Profiling page, add the following class and set the drop down to ALL
1com.sun.mailSelect the Update Logging button to save the changes.
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