Directory Does Not Allow User Modifications Apears on The Screen While Editing Users Or Groups
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
While trying to edit an user or group, the following message appears on the screen:
The following appears in the atlassian-crowd.log:
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2014-05-20 11:16:06,272 http-bio-8095-exec-2 ERROR [console.action.principal.UpdatePrincipal] Directory does not allow user modifications
com.atlassian.crowd.manager.directory.DirectoryPermissionException: Directory does not allow user modifications
at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.updateUser(DirectoryManagerGeneric.java:380)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
Cause
The directory that the user/group is stored is not configured to allow modification. See more details about permissions here.
Resolution
In order to allow user/group modification, the following permissions need to be given to the User Directory:
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