Crowd Not Available on SSL Port No Errors in logs
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
After configuring Crowd to use SSL and starting the service up, Crowd does not listen on the port configured in server.xml. Trying to access crowd using https in a browser fails. There are also no errors in Catalina.out or in atlassian-crowd.log.
Cause
The SSL connector property in server.xml is not inside of the </service> tag. Ex.
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<?xml version="1.0" encoding="UTF-8"?>
<Server port="8020" shutdown="SHUTDOWN">
<Service name="Catalina">
<Connector acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" port="8095" redirectPort="8445" useBodyEncodingForURI="true" URIEncoding="UTF-8"/>
<Engine defaultHost="localhost" name="Catalina">
<Host appBase="webapps" autoDeploy="true" name="localhost" unpackWARs="true"/>
</Engine>
<!-- To connect to an external web server (typically Apache) -->
<!-- Define an AJP 1.3 Connector on port 8009 -->
<!--
<Connector port="8009" enableLookups="false" redirectPort="8443" protocol="AJP/1.3" />
-->
</Service>
<!-- Security listener. Documentation at /docs/config/listeners.html
<Listener className="org.apache.catalina.security.SecurityListener" />
-->
<!--APR library loader. Documentation at /docs/apr.html -->
<Listener className="org.apache.catalina.core.AprLifecycleListener" SSLEngine="on" />
<!--Initialize Jasper prior to webapps are loaded. Documentation at /docs/jasper-howto.html -->
<Listener className="org.apache.catalina.core.JasperListener" />
<!-- Prevent memory leaks due to use of particular java/javax APIs-->
<Listener className="org.apache.catalina.core.JreMemoryLeakPreventionListener" />
<Listener className="org.apache.catalina.mbeans.GlobalResourcesLifecycleListener" />
<Listener className="org.apache.catalina.core.ThreadLocalLeakPreventionListener" />
<Connector port="8445" maxHttpHeaderSize="8192" maxThreads="150"
minSpareThreads="25" maxSpareThreads="75" enableLookups="false"
disableUploadTimeout="true" acceptCount="100" scheme="https" secure="true"
clientAuth="false" sslProtocol="TLS" SSLEnabled="true" keystoreFile="/var/crowd-home/.keystore" />
</Server>
Resolution
Edit server.xml to put the SSL connector inside of the </service tag> as shown below:
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33<?xml version="1.0" encoding="UTF-8"?> <Server port="8020" shutdown="SHUTDOWN"> <Service name="Catalina"> <Connector acceptCount="100" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" port="8095" redirectPort="8445" useBodyEncodingForURI="true" URIEncoding="UTF-8"/> <Engine defaultHost="localhost" name="Catalina"> <Host appBase="webapps" autoDeploy="true" name="localhost" unpackWARs="true"/> </Engine> <!-- To connect to an external web server (typically Apache) --> <!-- Define an AJP 1.3 Connector on port 8009 --> <!-- <Connector port="8009" enableLookups="false" redirectPort="8443" protocol="AJP/1.3" /> --> <Connector port="8445" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" maxSpareThreads="75" enableLookups="false" disableUploadTimeout="true" acceptCount="100" scheme="https" secure="true" clientAuth="false" sslProtocol="TLS" SSLEnabled="true" keystoreFile="/var/crowd-home/.keystore" /> </Service> <!-- Security listener. Documentation at /docs/config/listeners.html <Listener className="org.apache.catalina.security.SecurityListener" /> --> <!--APR library loader. Documentation at /docs/apr.html --> <Listener className="org.apache.catalina.core.AprLifecycleListener" SSLEngine="on" /> <!--Initialize Jasper prior to webapps are loaded. Documentation at /docs/jasper-howto.html --> <Listener className="org.apache.catalina.core.JasperListener" /> <!-- Prevent memory leaks due to use of particular java/javax APIs--> <Listener className="org.apache.catalina.core.JreMemoryLeakPreventionListener" /> <Listener className="org.apache.catalina.mbeans.GlobalResourcesLifecycleListener" /> <Listener className="org.apache.catalina.core.ThreadLocalLeakPreventionListener" /> </Server>
Updated on April 8, 2025
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