After upgrading to Crowd 2.11.x, Crowd Log Analyser is not working
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Crowd version 2.11 introduced Support Tools Plugin with log analyser. While scanning logs in the home directory, the progress bar stuck at 0%.
Diagnosis
Environment
Crowd is hosted in a local network OR Crowd had no access to the internet.
No error thrown in the logs.
Cause
Crowd Log Analyser requires internet access to work properly.
Solution
Workaround
Please Configuring Web Proxy Support for Confluence For Crowd.
Atlassian applications allow the use of reverse-proxies/proxy integration within our products, however Atlassian Support does not provide assistance for configuring them. Consequently, Atlassian can not guarantee providing any support for them.
If assistance with configuration is required, please raise a question on Atlassian Answers.
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