Active Directory Connector Validation Fails With Error "No matching response control found for paged results"
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When setting up an AD Connector, the following error is thrown while validating the settings:
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FATAL [springframework.ldap.control.AbstractRequestControlDirContextProcessor] No matching response control found for paged results - looking for 'class javax.naming.ldap.PagedResultsResponseControl
The error message reported in the console:
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There was a problem communicating with the LDAP server: Uncategorized exception occured during LDAP processing; nested exception is javax.naming.NamingException:
[LDAP: error code 1 - 00000000: LdapErr: DSID-0C090627, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, vece\ufffd]; remaining name 'ou=Users,dc=domain,dc=com'
Cause
Unknown.
Resolution
Instead of using the full User DN to perform the Active Directory Connector bind, use the simplified DN format:
Full User DN: cn=John.Smith,cn=Users,dc=ad,dc=domain,dc=com
Simplified DN: John.Smith@ad.domain.com
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