Workbox notifications throws 500 response error
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The following appears in the atlassian-confluence.log:
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2014-06-23 23:32:16,415 ERROR [ajp-bio-8002-exec-243] [mywork.host.rest.ExceptionLogger] toResponse Exception thrown from resource
-- url: /rest/mywork/latest/notification/nested | userName: <UserName> | referer: https://<URL>/plugins/servlet/notifications-miniview
java.lang.NullPointerException
at com.atlassian.mywork.host.service.AppLinkHelper.stripBaseUrl(AppLinkHelper.java:128)
at com.atlassian.mywork.host.service.AppLinkHelper.createNotification(AppLinkHelper.java:99)
at com.atlassian.mywork.host.service.ClientServiceImpl$2.apply(ClientServiceImpl.java:162)
at com.atlassian.mywork.host.service.ClientServiceImpl$2.apply(ClientServiceImpl.java:148)
at com.atlassian.mywork.host.service.AppLinkHelper$1.handle(AppLinkHelper.java:77)
at com.atlassian.applinks.core.auth.oauth.OAuthApplinksResponseHandler.handle(OAuthApplinksResponseHandler.java:61)
at com.atlassian.applinks.core.auth.ApplicationLinkRequestAdaptor$1.handle(ApplicationLinkRequestAdaptor.java:87)
at com.atlassian.plugins.rest.module.jersey.JerseyRequest$2.handle(JerseyRequest.java:166)
Cause
The error thrown in the Confluence log is related to the configuration of your application links.
Resolution
Double check the configuration of your application link (from Confluence Admin > Application Links ) to ensure that your application link is configured with a valid URL and that both Incoming and Outgoing authentication is configured.
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