When Creating an Inline Comment the Message "Could not save the comment" Appears
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When creating an inline comment the message Could not save the comment appears.
The following appears in the atlassian-confluence.log
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2017-04-21 08:28:13,000 ERROR [http-nio-8443-exec-45] [common.error.jersey.ThrowableExceptionMapper] toResponse Uncaught exception thrown by REST service: Unexpected error
-- referer: https://confluence.mycompany.com/pages/viewpage.action?pageId=12345678 | url: /rest/inlinecomments/1.0/comments | traceId: 369ce54081a42b82 | userName: 20556732
java.lang.RuntimeException: Unexpected error
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Caused by: javax.xml.transform.TransformerException: java.lang.RuntimeException: Namespace for prefix 'ri' has not been declared.
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Caused by: java.lang.RuntimeException: Namespace for prefix 'ri' has not been declared.Diagnosis
Environment
Confluence is being used with Wily Introscope Profiler with Java parameter
1-javaagent:/path/to/wily/Agent.jar
Cause
Wily Introscope Profiler inserts extra code to the JVM that uses the same XML namespace.
Solution
Resolution
Remove
-javaagent:/path/to/wily/Agent.jarfrom the Java command line. This is usually insetenv.shor for Windows in the tomcat GUI.Update the parameter
Datlassian.org.osgi.framework.bootdelegationto the following value:1-Datlassian.org.osgi.framework.bootdelegation=META-INF.services,com.yourkit,com.singularity.*,com.jprofiler,com.jprofiler.*,org.apache.xerces,org.apache.xerces.*,org.apache.xalan,org.apache.xalan.*,sun.*,com.sun.jndi.*,com.icl.saxon,com.icl.saxon.*,javax.servlet,javax.servlet.*,com.sun.xml.bind.*"
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