Viewing PDF Shows Symbols Instead of Alphabetic Characters In Mozilla Firefox Browser
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
In Mozilla Firefox browser, viewing PDF file that is uploaded to a page shows symbols instead of alphabetic characters which are the real content of the PDF file.
Diagnosis
Ensure the Firefox Add-on for Office Connector plugin is installed in the PC that encounters the problem
Cause
The cause hasn't been known yet.
Solution
Workaround
Use another PDF Viewer instead of the built-in PDF Viewer by following the instruction in this article.
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