Viewer.html downloaded instead of an attachment
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Cause
Browser extensions can cause problems with Confluence JS. We have a record that the google docs offline extension caused this problem.
Usual steps to reproduce are:
Click link to document
Preview Appears
Click download
A "viewer.html" file is downloaded instead of the document.
Resolution
Use Incognito Mode to disable the extensions. Find the problematic browser extension and remove/disable it.
Updated on April 8, 2025
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