Using Chrome, Getting 500 Internal Server Error due to ParseException es-419 is not a Valid Language Tag
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Using the Chrome browser, certain functionality in Confluence can cause an Internal Server Error and throw a "java.text.ParseException" in the log files.
The following appears in the atlassian-confluence.log:
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2013-07-11 11:04:37,844 ERROR [http-8091-1] [jersey.spi.container.ContainerResponse] logException Mapped exception to response: 500 (Internal Server Error)
-- referer: http://confluence.example.com:8091/display/FOO/FOO+Home | url: /rest/mywork/latest/status/notification/count | userName: anonymous
javax.ws.rs.WebApplicationException: java.text.ParseException: String, es-419, is not a valid language tag
at com.sun.jersey.server.impl.model.HttpHelper.clientError(HttpHelper.java:265)
at com.sun.jersey.server.impl.model.HttpHelper.getAcceptLanguage(HttpHelper.java:222)
at com.sun.jersey.server.impl.VariantSelector.selectVariant(VariantSelector.java:290)
at com.sun.jersey.spi.container.ContainerRequest.selectVariant(ContainerRequest.java:679)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
...
Caused by: java.text.ParseException: String, es-419, is not a valid language tag
at com.sun.jersey.core.header.LanguageTag.parse(LanguageTag.java:122)
at com.sun.jersey.core.header.AcceptableLanguageTag.<init>(AcceptableLanguageTag.java:69)
at com.sun.jersey.core.header.reader.HttpHeaderReader$8.create(HttpHeaderReader.java:418)
at com.sun.jersey.core.header.reader.HttpHeaderReader$8.create(HttpHeaderReader.java:416)
at com.sun.jersey.core.header.reader.HttpHeaderReader.readList(HttpHeaderReader.java:465)
at com.sun.jersey.core.header.reader.HttpHeaderReader.readList(HttpHeaderReader.java:457)
at com.sun.jersey.core.header.reader.HttpHeaderReader.readAcceptableList(HttpHeaderReader.java:436)
at com.sun.jersey.core.header.reader.HttpHeaderReader.readAcceptLanguage(HttpHeaderReader.java:423)
at com.sun.jersey.server.impl.model.HttpHelper.getAcceptLanguage(HttpHelper.java:220)
... 151 moreCause
If Spanish - Latin America (es-419) is selected as the preferred language in Chrome browser this error can occur. This bug is tracked here and has been resolved in Confluence 5.5.4.
Workaround
In Chrome, please navigate to Preferences > Language and Input Settings > Ensure that Spanish (Latin America) is not the preferred language by making sure it is not at the top of the list of user languages.
Resolution
Upgrade to Confluence 5.5.6 or newer. CONFSERVER-29922 - Incompatibility with Spanish Latin America Language in Chrome shows as 500 Internal Server Error
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