User not granted page permission
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
User unable to view a page after requesting for access.
When making the following actions...
User does not see Page1 and click on Request access
Email arrives to Site manager who click the link
The site manager lands on Page1
Nothing happens and the user unable to view the page1
If Site manager view the restrictions, the user is not present
Cause
Confluence using customise theme from Brikit Theme
Resolution
Disable BriKit Theme and contact the plugin vendor at : https://brikit.atlassian.net/login
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