User management features are missing from Admin Console

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

User management features are missing from Confluence if an Cloud instance with the "User Management" dark feature is imported.

Diagnosis

User management menu from the General Administration and the Users and groups menu is missing when Confluence Cloud is migrated to Server.

After migration, User management links should be visible to admins in the Confluence admin console and the cog but they are not.

Cause

Cloud instance with the "user management" dark feature is imported and hence causes this issue. This dark feature can be seen by the below URL

  • http://localhost:27113/c7113/admin/darkfeatures.action (Replace http://localhost:27113/c7113 with your BaseURL)

(Auto-migrated image: description temporarily unavailable)

Workaround

  1. The user and group management areas can be accessed directly via url:

    • Users: <base_url>/admin/users/showallusers.action

    • Groups: <base_url>/admin/users/browsegroups.action

  2. Try to disable the dark feature:

    1. Log into Confluence with an user with administrator permissions.

    2. Go to the URL <base_url>/admin/darkfeatures.action

    3. Click on remove for the entry unified.usermanagement.

  3. Or you can use the following SQL to disable the dark feature. The Confluence cache will need to be flushed, and the links will reappear.

delete from BANDANA where BANDANAKEY = 'confluence.darkfeature';

Bug Ticket

This issue is being tracked on the below Bug request

Updated on May 22, 2025
Platform
Data Center only
Product
Confluence Data Center
On this pageSummaryDiagnosisWorkaroundBug Ticket

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