User Directories link missing when using Tomcat 7
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
On the confluence administration menu, the User Directories link do not appear under Users and Security session.
Cause
Confluence is running over Tomcat 7, which is not a supported environment for versions prior to 4.2.
Workaround
Downgrade your Tomcat to a supported version such as Tomcat 6. After downgrading Tomcat, Confluence User Directories link should appear within the Confluence admin panel.
To downgrade Tomcat:
Shutdown Confluence
Download a compatible version of Tomcat and unzip it
Copy the bin and lib folder from the unzipped folder into the <confluence install directory>
Agree to overwriting all duplicate files
Start Confluence
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