User Count Not Updated After Disabling or Removing a User
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
After removing or disabling a user, the user count in Confluence Admin > License Details is not updated.
Cause
The user still exists in Confluence's cache
Resolution
Try flushing the cache via Confluence Admin >> Cache Statistics >> Flush All.
Updated on April 8, 2025
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