User and Group Management Links Disappear From Admin Panel After Upgrade or Migration to 5.6.X
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
After upgrading/migrating to Confluence 5.6.X, the user and group management links are removed from the administration console and the user management link in the cog is missing.
Diagnosis
The Confluence instance was previously an OnDemand instance.
Cause
There was a dark feature added and turned on for OnDemand instances to change how user management features work.
Workaround
The user and group management areas can be accessed directly via url:
Users: <base_url>/admin/users/showallusers.action
Groups: <base_url>/admin/users/browsegroups.action
Try to disable the dark feature:
Log into Confluence with an user with administrator permissions.
Go to the URL <base_url>/admin/darkfeatures.action
Click on remove by the entry unified.usermanagement.
Or you can use the following SQL to disable the dark feature. The Confluence cache will need to be flushed, and the links will reappear.
1
DELETE FROM BANDANA WHERE BANDANAKEY = 'confluence.darkfeature';
Resolution
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