Unsafe character causes LDAP synchronization to fail
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
LDAP group name with a unsafe character in Active Directory cause the synchronisation to fail.
The following appears in the atlassian-confluence.log
1
getValueFromAttributes Unsafe attribute value <Test Group\u000BName> for attribute <displayName>. Context: *****. . Attribute was skipped.Cause
Confluence doesn't recognize or handle unsafe characters causing the LDAP synchronization to fail.
Workaround
Go to Confluence Administrator > User Directories
Select the User Directory
Group Schema Settings
Insert the following Group Object Filter
1(&(objectCategory=Group)(!(groupName=*\u000B*)))Retry the sync.
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