Unable to Setup an External Database During Installation
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
When setting up a new installation of Confluence, you may receive the following message:
Configuring the database failed. Couldn't create the database schema.
Schema creation complete, but database tables don't seem to exist.
At the same time you will see the following in atlassian-confluence.log file:
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2016-09-14 12:24:43,726 ERROR [http-nio-8090-exec-7] [confluence.setup.actions.AbstractSetupDatabaseAction] setupDatabase Unable to bootstrap standard database
-- referer: http://localhost:8090/setup/setupstandarddb-start.action?database=mssql | url: /setup/setupstandarddb.action | traceId: 00f053c9ed68f92b | userName: anonymous | action: setupstandarddb
com.atlassian.config.bootstrap.BootstrapException: Schema creation complete, but database tables don't seem to exist. This message appears after selecting an external database, and providing your database connection details. The database tables are not created.
Diagnosis
You may have attempted to run the Confluence Setup Wizard previously, or are using a home directory that has existing contents.
Cause
The <confluence-home> directory is not empty. When running the setup wizard, you should ensure that you have an empty home directory and database, as the setup wizard is designed for installing Confluence from scratch.
Solution
Resolution
Delete the contents of the
<confluence-home>directory. See Confluence Home and Other Important Directories for more information.ℹ️ Be sure to make a backup!
If you're not attempting to install Confluence, and you're seeing the support Wizard, please contact Atlassian Support.
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