Unable to Navigate to Confluence Administration due to Missing Administration Cog Menu Item in the Confluence Top Navigation Bar
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
You are logged in as a Confluence Administrator
You cannot navigate to Confluence Admin as it's missing the Administration Cog:
Navigating manually to
<yourConfluenceURL>/adminhowever, works, and brings you to the Confluence Administration consoleThere are no customizations such as CSS, Custom HTML, or plugins that might have hid the element
Cause
The Administration Menu Items plugin in Confluence Admin >> Manage Add-Ons >> System is disabled
Resolution
Navigate to the Confluence Administration console manually via
<ConfluenceURL>/adminThen navigate to
Manage Add-Ons, and select System from the drop down menu (the default selection isAction Required)Look for the Administration Menu Items plugin, click on it, then Enable the plugin and all plugin modules
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