Unable to Load Macro Browser Due to IllegalStateException: Bundle is uninstalled
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When trying to load the Macro Browser in Confluence Editor, the following error is shown: "There has been an error loading the macro browser. Please try again or see your system administrator."
The following appears in the atlassian-confluence.log:
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2012-12-09 14:15:20,801 ERROR [http-8091-4] [atlassian.confluence.servlet.ConfluenceServletDispatcher] sendError Could not execute action
-- url: /plugins/macrobrowser/browse-macros.action | userName: user | referer: http://<url>/display/~user/Testing+Page
java.lang.IllegalStateException: Bundle is uninstalled
at org.apache.felix.framework.Felix.loadBundleClass(Felix.java:1574)
at org.apache.felix.framework.BundleImpl.loadClass(BundleImpl.java:887)
at com.atlassian.plugin.osgi.util.BundleClassLoaderAccessor.loadClass(BundleClassLoaderAccessor.java:46)
at com.atlassian.plugin.osgi.factory.OsgiPluginInstalledHelper.loadClass(OsgiPluginInstalledHelper.java:63)
...Cause
This may be caused by one of the following:
Plugin caches that are either corrupted or out of sync
One or more required plugin(s) and/or plugin module(s) are disabled
Resolution
Clear plugin cache by following this KB: How to clear the apps (plugins) cache in Confluence Data Center.
If the issue persists, check if the following plugins and the modules belonging to these plugins are enabled. Refer to the following documentation on how to do this: Disabling or enabling a plugin.
Atlassian Editor Plugin
Editor Actions
TinyMCE Editor Plugin
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