Unable to load JIRA Issues macro on some pages

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

On some pages, the JIRA issues macro does not load with the below error:

JIRA Issues Macro: Data cannot be retrieved due to an unexpected error

The following appears in the atlassian-confluence.log with the below packages on DEBUG level:

com.atlassian.confluence.extra.jira

com.atlassian.confluence.plugins.JIRA

1 2 3 4 5 6 2015-05-20 11:24:57,163 DEBUG [http-bio-443-exec-14107] [extra.jira.helper.JiraExceptionHelper] throwMacroExecutionException Macro execution exception: -- referer: http://XXX/WorkOrder.do?woMode=viewWO&woID=101075&&fromListView=true | url: /display/OP/XXXX | userName: admin | action: viewpage | page: 127630754 java.net.SocketTimeoutException: Read timed out at java.net.SocketInputStream.socketRead0(Native Method) at java.net.SocketInputStream.read(Unknown Source) at java.net.SocketInputStream.read(Unknown Source)

Resolution

Using version 5.6.11 of the JIRA issues macro solves this issue.

You can download the JIRA issues macro plugin from the Atlassian Marketplace

Updated on April 7, 2025

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