Unable to load JIRA Issues macro on some pages
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
On some pages, the JIRA issues macro does not load with the below error:
JIRA Issues Macro: Data cannot be retrieved due to an unexpected error
The following appears in the atlassian-confluence.log with the below packages on DEBUG level:
com.atlassian.confluence.extra.jira
com.atlassian.confluence.plugins.JIRA
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2015-05-20 11:24:57,163 DEBUG [http-bio-443-exec-14107] [extra.jira.helper.JiraExceptionHelper] throwMacroExecutionException Macro execution exception:
-- referer: http://XXX/WorkOrder.do?woMode=viewWO&woID=101075&&fromListView=true | url: /display/OP/XXXX | userName: admin | action: viewpage | page: 127630754
java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
at java.net.SocketInputStream.read(Unknown Source)
at java.net.SocketInputStream.read(Unknown Source)Resolution
Using version 5.6.11 of the JIRA issues macro solves this issue.
You can download the JIRA issues macro plugin from the Atlassian Marketplace
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