Unable to link JIRA issues to Confluence pages due to lack of permission
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When attempting to create links between a JIRA Issue and a Confluence Page, the following appears in the atlassian-confluence.log:
1
WARN [http-8090-10] [confluence.plugins.jira.JiraRemoteLinkCreator] handle Failed to create a remote link to xxx in xxx JIRA. Reason: Forbidden
Cause
The user does not have permissions to create links.
Resolution
Ensure that the user is granted a "Link Issue Permission" in order to create links between Confluence and JIRA.
ℹ️ You can use JIRA Admin Helper to check whether the user has the appropriate permission to perform the linking operation in JIRA.
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