Unable to insert table of contents using Apache reverse proxy

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

When inserting a table of contents, it will spin for a long time, and the data will not be displayed. The same behavior below will happen:

(Auto-migrated image: description temporarily unavailable)

Cause

In the httpd.conf from Apache there is a parameter called: ProxyHTMLEnable On

Resolution

In the httpd.conf file, comment out the ProxyHTMLEnable On property:

1 2 3 4 5 <VirtualHost *:443> ... ProxyHTMLEnable On ... </VirtualHost>
Updated on April 8, 2025

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