Unable to Edit a Page with Rich Text Editor Due to 'Unable to render content due to system error null'
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The UI displays the following when accessing through to the Rich Text editor of the problematic page.
1
Unable to render content due to system error: null
The logs contain:
1
2009-03-20 16:48:41,702 ERROR http-8080-1 atlassian.renderer.v2.V2Renderer render Unable to render content due to system error: nullCause
There are multiple causes for the root of this problem, including but not limited to the linking and content formatting macros. If this is seen in conjunction with JIRA then there is a confirmed bug with the AppsLink Plugin. One known cause is fixed in APL-12.
Resolution
Follow
Editing or Deleting a Page That Won't Render
to identify the exact macro that is the culprit, then refer to the plugin's issue tracker.
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