Unable to Delete Non-English Group Names
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
A 'group does not exist' exception occurs when deleting a group.
Cause
Most times these issues are related to the configuration of the character encoding.
Resolution
The layers of configuration among the database, app server, and Confluence should be set to a character encoding standard such as UTF8. For details on the configurations, please refer to the Configuring Character Encodings in Confluence guide.
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