Unable to create JIRA User Directory in Confluence due to ApplicationPermissionException - Forbidden (403)
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When trying to integrate Confluence to JIRA for user management as described at Connecting to Crowd or Jira for User Management, it fails with the following error thrown in atlassian-confluence.log:
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2013-02-03 06:18:31,242 ERROR [http-8090-5] [crowd.embedded.admin.ConfigurationController] onSubmit Configuration test failed for user directory: [ JIRA Server], type: [ CROWD ]
-- referer: https://foobar/plugins/servlet/embedded-crowd/configure/jira/?xsrfTokenName=atl_token&xsrfTokenValue=e5b111a54134defb36bfd64d2569d5734ef7fb72 | url: /plugins/servlet/embedded-crowd/configure/jira/ | userName: confadmin
com.atlassian.crowd.exception.runtime.OperationFailedException: com.atlassian.crowd.exception.ApplicationPermissionException: <!DOCTYPE html>
<html>
<head>
<title>Forbidden (403)</title>
<---- Huge chunk of HTML source code here ---->
</body>
</html>
at com.atlassian.crowd.embedded.core.CrowdDirectoryServiceImpl.testConnection(CrowdDirectoryServiceImpl.java:78)
.....
Caused by: com.atlassian.crowd.exception.ApplicationPermissionException: <!DOCTYPE html>
<html>
<head>
<title>Forbidden (403)</title>
<---- Huge chunk of HTML source code here ---->
</body>
</html>
at com.atlassian.crowd.integration.rest.service.RestExecutor.throwError(RestExecutor.java:458)
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andReceive(RestExecutor.java:312)
at com.atlassian.crowd.integration.rest.service.RestCrowdClient.searchUsers(RestCrowdClient.java:494)
at com.atlassian.crowd.integration.rest.service.RestCrowdClient.testConnection(RestCrowdClient.java:483)
at com.atlassian.crowd.directory.RemoteCrowdDirectory.testConnection(RemoteCrowdDirectory.java:696)
at com.atlassian.crowd.embedded.core.CrowdDirectoryServiceImpl.testConnection(CrowdDirectoryServiceImpl.java:69)
... 185 moreCause
Confluence server could not connect or access to JIRA server. This typically occurs when JIRA has not whitelisted the Confluence server or IP address, despite both of them located within the same server. There could also be a proxy or firewall that blocks such access from Confluence to JIRA.
Resolution
Ensure that Confluence server URL (or IP address) has been added to JIRA User Server or whitelist settings
Configure any proxy or firewall that might block such access. You might want to follow this method Configuring Web Proxy Support for Confluence.
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