Unable to configure Application Link from Confluence to JIRA
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Application link from Confluence to JIRA does not show options to configure authentication
The following appears in the Application Link configuration screen:
Cause
The admin configuring the Application Link does not have administrator access on both Confluence and JIRA.
Resolution
Create a new admin user in JIRA
Delete the old application link
Create new application link and tick on "I am an administrator on both instances."
Complete configuration of the application link
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