Team calendars add event modal does not contain all available options from Jira
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Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
An admin has integrated Confluence & Jira successfully and is attempting to leverage Jira Issue Dates as a means of creating Team Calendar events. The crux of the problem is two fold:
When the admin reaches the create event modal in Confluence, the Jira options that should be shown do not appear for any users
When the admin attempts to create an event off of the available options (issue date, version due date or sprints) the calendar event is not created nor added to the calendar.
A sample of what the admin may see in contrast to what the admin should see:
Incorrect
Correct
Diagnosis
Environment
Confluence
Jira
Team Calendars
Diagnostic Steps
Add additional DEBUG logging to diagnose if you are affected by this issue
From the Confluence UI, go to
> General configuration > Logging & Profiling
Add the following logging entry: com.atlassian.confluence.extra.calendar3
Set the newly added logging class to
DEBUGfrom the drop down and Click Save at the bottomReplicate the issue and note that the following exceptions appear in the
atlassian-confluence.log:
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2019-02-11 15:09:25,458 DEBUG [http-nio-8090-exec-15 url:/rest/calendar-...lendar/events.json username:charlie] [extra.calendar3.calendarstore.DefaultJiraAccessor] getCalendarByJql API end point to get query options from https:/jira-base-url
-- referer: https://confluence-base-url/calendar/mycalendar.action | url: /rest/calendar-services/1.0/calendar/events.json | traceId: xxxxxx | userName: charlie
com.atlassian.confluence.extra.calendar3.calendarstore.JiraAccessor$JiraPreConditionUnmetException
2019-02-11 15:09:25,479 ERROR [http-nio-8090-exec-15 url:/rest/calendar-...lendar/events.json username: charlie] [extra.calendar3.calendarstore.CalendarDataStoreCachingDecorator] load Could not load calendar content from cache key
-- referer: http://confluence-base-url/0calendar/mycalendar.action | url: /rest/calendar-services/1.0/calendar/events.json | traceId: xxxxxx| userName: charlie
com.atlassian.confluence.extra.calendar3.exception.CalendarException: calendar3.error.jiralink Cause
This issue is due to the JIRA iCalendar Plugin being disabled on the JIRA side. When the plugin is disabled, Confluence is unable to successfully fetch the available options for mapping Team Calendar events in Confluence to Date Options, JQL and Issue Filters in JIRA and as such, the admin sees very limited options available from the Add Event modal.
Solution
Resolution
From the JIRA side
> Add Ons > Manage Add Ons
Select System from the drop down menu and search for JIRA iCalendar Plugin
Be sure that this plugin is Enabled status and enable any modules that may have been disabled by clicking the + and ensuring that all modules are enabled.
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