Tabs are not loading under Application Links authentication method
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When editing an application link configuration, some of the tabs on Incoming Authentication or Outgoing Authentication will spin forever without loading anything:
Diagnosis
Environment
You are using Firefox 23+ or Chrome 21+
Your Confluence is running over SSL (HTTPS)
Cause
Firefox 23 added a security feature to block mixed content, as illustrated by Mozilla in this blog post: http://blog.mozilla.org/security/2013/05/16/mixed-content-blocking-in-firefox-aurora/
Google also introduced this in Chrome 21.
Essentially, when visiting a website running over SSL (i.e. using HTTPS protocol), any active content on the page running over non-SSL (i.e. using HTTP protocol) will be blocked by Firefox.
Solution
Workaround
Disable the mixed-content protection by clicking in the shield icon next to your address bar, and select "Disable Protection on This Page" (example in screenshot is from Firefox, for Chrome the icon is on the right of the address bar):
If after above step you are still facing this miss behaviour then check our Application Links Troubleshooting so you can further validate if your application link was properly setup.
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