Several Page Functions in a Page are not Working After an Upgrade
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
After an upgrade, several page/space functions in several spaces that was created before the upgrade are not working. Some of the functions that are not working might include but not limited to
Watch page
Watch all content in this space
Manage watchers
Share function
Diagnosis
Try creating a new space and check if all the functions are working in this space
If the broken page functions are working in the newly created space, proceed with the resolution steps
Find out if space customization are present in the the database:
Find out what is the space's space key
Go to the problematic space
Go to "Space Tools"
The URL should be displayed something similar as: http://10.60.5.195:8563/confluence/spaces/viewspacesummary.action?key=CES
This space's space key should be 'CES'
Append the space key obtained from step 1 in the following SQL query, and run it in the database:
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SELECT * FROM DECORATOR WHERE SPACEKEY = '<spacekey>'If the query returns a value, space customization is indeed present
Cause
You might have old layouts still present in the spaces that are created before the upgrade.
Solution
Resolution
In the problematic space, go to Space Tools > Look and Feel
Under Themes tab, make sure you are using *Global Look and Feel* theme
Under Layout tab, make sure that everything is set to <default>
Please backup all the layouts first if you wish to save the customizations
Under Stylesheet tab, make sure there are no stylesheet there.
Please backup all the layouts first if you wish to save the customizations
Use the following code if you would like to remove all customizations in your instance completely
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DELETE FROM DECORATORSPlease note that the above code will remove all customizations in your instance, including the ones you may want to keep
Always back up your data before making any database modifications. If possible, test any alter, insert, update, or delete SQL commands on a staging server first.
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