Servlet.service() for servlet tiny-url threw exception java.lang.IllegalStateException ERROR
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When user is unable to login to Confluence, due to insufficient permission or incorrect credential, the following appears in the atlassian-confluence.log
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2015-03-09 03:28:14,825 ERROR [http-8090-3] [[Standalone].[localhost].[/].[tiny-url]] log Servlet.service() for servlet tiny-url threw exception
java.lang.IllegalStateException
at org.apache.catalina.connector.ResponseFacade.sendError(ResponseFacade.java:407)
at javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:108)
at com.atlassian.confluence.servlet.FourOhFourErrorLoggingFilter$1.sendError(FourOhFourErrorLoggingFilter.java:53)
at javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:108)
at com.atlassian.core.filters.HeaderSanitisingResponseWrapper.sendError(HeaderSanitisingResponseWrapper.java:103)
at javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:108)
at com.atlassian.confluence.web.filter.DebugFilter$LoggingResponseWrapper.sendError(DebugFilter.java:168)
at javax.servlet.http.HttpServletResponseWrapper.sendError(HttpServletResponseWrapper.java:108)
at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter$OAuthWWWAuthenticateAddingResponse.sendError(OAuthFilter.java:147)
at com.atlassian.seraph.auth.DefaultAuthenticator.getUserFromBasicAuthentication(DefaultAuthenticator.java:550)
at com.atlassian.seraph.auth.DefaultAuthenticator.getUser(DefaultAuthenticator.java:336)
at com.atlassian.confluence.user.ConfluenceAuthenticator.getUser(ConfluenceAuthenticator.java:135)
at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:125)
at com.atlassian.confluence.web.filter.ConfluenceSecurityFilter.doFilter(ConfluenceSecurityFilter.java:27)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100)
at com.atlassian.confluence.util.AbstractBootstrapHotSwappingFilter.doFilter(AbstractBootstrapHotSwappingFilter.java:34)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
Cause
This happens when basic authentication fails. The exact login error message is lost as the response has already been committed.
Workaround
Filter out this type of error by Configuring Logging - set
com.atlassian.confluence.web.filter.DebugFilterin DEBUG level
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