Seeing userLink in the People Directory after upgrading Confluence
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Accounts in the People Directory show with #userLink($user). The following screen shot demonstrates what is seen:
Diagnosis
Search the <confluence install>//confluence/template/includes/macros.vm file for #userLink($user). If it does not exist in the file, please proceed with the Workaround.
Cause
Due to decorators and customizations, the macros.vm file was corrupted during the upgrade.
Solution
Workaround
Backup your database and home directory
Download a Confluence version that matches your current version from the archive
We need to get the
macros.vmfile from that download. Please find that file in <confluence install>//confluence/template/includes/macros.vm and copy it somewhere that we can easily get to itNavigate to the same location on your current instance
Take the macros.vm file and move it from this folder
Move the macros.vm file that we recently downloaded, and place it in your folder
Stop and restart the Confluence service
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