Security Certificate Warnings When Accessing Confluence
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When attempting to access Confluence you may receive a warning in the browser similar to:
There is a problem with this website's security certificate.
The security certificate presented by this website was not issued by a trusted certificate authority.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website
Cause
Generally, the primary reason for this is that the certificate was not issued by a trusted Certificate Authority (such as Thawte or Verisign), but was rather a self-signed cert. Some other causes include:
The server's date is set incorrectly
The SSL certificate has expired
Resolution
Work with your Certificate Authority provider on importing an updated Certificate to the Java Keystore. Instructions can be found at Adding SSL for Secure Logins and Page Security.
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