Reset password e-mail throws error No authentication mechansims supported by both server and client
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Trying to send a password reset e-mail
The following appears in the atlassian-confluence.log:
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ERROR [atlassian.event.internal.EventPublisherImpl] There was an exception thrown trying to dispatch event 'com.atlassian.crowd.event.login.RequestResetPasswordEvent@4a48ef6b' from the invoker 'com.atlassian.event.internal.SingleParameterMethodListenerInvoker@1138f5c'.
java.lang.RuntimeException: Could not send email to admin@localhost.com Reason:No authentication mechansims supported by both server and client
...
Caused by: com.atlassian.crowd.manager.mail.MailSendException: Could not send email to admin@localhost.com. Reason:[EOF]
at com.atlassian.crowd.manager.mail.MailManagerImpl.sendEmail(MailManagerImpl.java:90)
at com.atlassian.crowd.manager.login.util.ForgottenLoginMailer.mailResetPasswordLink(ForgottenLoginMailer.java:149)
at com.atlassian.crowd.event.listener.RequestResetPasswordListener.handleEvent(RequestResetPasswordListener.java:24)
... 154 more
Caused by: javax.mail.MessagingException: [EOF]
at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1481)
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1512)
at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1054)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:634)
at com.atlassian.crowd.manager.mail.MailManagerImpl.sendEmail(MailManagerImpl.java:80)Cause
Need additional properties in the mail resource elements.
Resolution
Shut down Confluence
Modify the resource in your server.xml to add the following elements:
1 2 3 4 5 6 7 8 9 10<Resource name="mail/ConfluenceMailServer" auth="Container" type="javax.mail.Session" mail.smtp.host="smtp.office365.com" mail.smtp.port="587" mail.smtp.auth="true" mail.smtp.user="admin@localhost.com" password="xxxxxxxx" mail.smtp.starttls.enable="true" />Restart Confluence
Regular Expression:Caused by: javax\.mail\.MessagingException: [EOF]
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