Profile Picture on the Top Right Corner is Missing
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
The thumbnail of the profile picture located on the top right corner of the navigation is missing. This occurs for all users using different browsers.
Diagnosis
Using the Firebug or Developer Tool, the URL of the thumbnail returns a "HTTP 404 Not Found" error. The URL is either incorrect or uses a different context path
Cause
The thumbnail cache is corrupted, possibly due to the change of Confluence Server Base URL
Solution
Resolution
Stop Confluence
Backup the
thumbnailsfolder in the Confluence Home directory.Delete the
thumbnailsfolderℹ️ As mentioned in our documentation, it's safe to remove it as Confluence will regenerate thumbnails as required
Start Confluence
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