Profile Picture Displayed as Question Mark to Anonymous User
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When your instance is set to public-anonymous accessible. An anonymous user is not able to see the correct profile picture of the user. It will be displayed as question mark as shown below:
The right profile picture of the above should look like this instead:
Cause
This is caused by the 'View User Profiles' permission of 'Anonymous Access' is disabled:
Resolution
Choose Browse > Confluence Admin.
Click 'Global Permissions' in the left-hand panel.
Click 'Edit Permissions'.
In the 'Anonymous Access' section, select the 'View User Profiles' check box.
Click 'Save All'.
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