PDF Space Export is complete but download button does not appear
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
When performing a space export to PDF the job reports it is 100% complete in the UI but the "Download Here" link does not appear. Refreshing the page does not make the button appear. No PDF is created in the <confluence-home>/temp directory.
The following appears in the atlassian-confluence.log:
1
2014-12-02 15:08:19,430 WARN [Long running task: PDF Space Export] [confluence.extra.flyingpdf.ConfluenceExportUserAgent] getImageResource Could not retrieve image resourceCause
The plugin that provides the Space Export functionality is not behaving as expected.
Resolution
Go to Confluence Admin page by clicking on the cog icon> Manage Add-ons option and disable the Confluence PDF Export plugin.
Re-enable the Confluence PDF Export plugin.
Test the Space export to PDF, the Download here link should now appear.
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