PartialResultException After Upgrading to Confluence 3.5
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
The upgrade is successful, but users are unable to login. The following error is thrown in logs, despite that Follow Referral option is enabled:
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2011-04-13 15:48:21,070 ERROR [QuartzScheduler_Worker-8] [atlassian.crowd.directory.DbCachingDirectoryPoller] pollChanges Error occurred while refreshing the cache for directory [ 3506177 ].
com.atlassian.crowd.exception.OperationFailedException: java.util.concurrent.ExecutionException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: Unprocessed Continuation Reference(s); nested exception is javax.naming.PartialResultException: Unprocessed Continuation Reference(s); remaining name 'dc=atlassian,dc=com'
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAllUsers(UsnChangedCacheRefresher.java:255)
at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:36)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAll(UsnChangedCacheRefresher.java:212)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:642)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserHelperImpl.synchronise(DirectorySynchroniserHelperImpl.java:80)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:304)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at $Proxy13.synchronise(Unknown Source)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:59)
at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50)
at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJobBean.executeInternal(DirectoryPollerJobBean.java:29)
at org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:86)
at org.quartz.core.JobRunShell.run(JobRunShell.java:199)
at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool$1.run(ConfluenceQuartzThreadPool.java:14)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
Caused by: java.util.concurrent.ExecutionException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: Unprocessed Continuation Reference(s); nested exception is javax.naming.PartialResultException: Unprocessed Continuation Reference(s); remaining name 'dc=atlassian,dc=com'
at java.util.concurrent.FutureTask$Sync.innerGet(FutureTask.java:222)
at java.util.concurrent.FutureTask.get(FutureTask.java:83)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAllUsers(UsnChangedCacheRefresher.java:237)
... 22 more
Caused by: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: Unprocessed Continuation Reference(s); nested exception is javax.naming.PartialResultException: Unprocessed Continuation Reference(s); remaining name 'dc=atlassian,dc=com'
at com.atlassian.crowd.directory.SpringLDAPConnector.pageSearchResults(SpringLDAPConnector.java:352)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntitiesWithRequestControls(SpringLDAPConnector.java:386)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntities(SpringLDAPConnector.java:371)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchUserObjects(SpringLDAPConnector.java:567)
at com.atlassian.crowd.directory.SpringLDAPConnector.searchUsers(SpringLDAPConnector.java:955)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher$1.call(UsnChangedCacheRefresher.java:170)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher$1.call(UsnChangedCacheRefresher.java:165)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
at java.util.concurrent.FutureTask.run(FutureTask.java:138)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
Caused by: org.springframework.ldap.PartialResultException: Unprocessed Continuation Reference(s); nested exception is javax.naming.PartialResultException: Unprocessed Continuation Reference(s); remaining name 'dc=atlassian,dc=com'
at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:203)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:315)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:237)
at com.atlassian.crowd.directory.SpringLDAPConnector.pageSearchResults(SpringLDAPConnector.java:316)
... 11 more
Caused by: javax.naming.PartialResultException: Unprocessed Continuation Reference(s); remaining name 'dc=atlassian,dc=com'
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2820)
at com.sun.jndi.ldap.LdapCtx.processReturnCode(LdapCtx.java:2794)
at com.sun.jndi.ldap.LdapNamingEnumeration.getNextBatch(LdapNamingEnumeration.java:129)
at com.sun.jndi.ldap.LdapNamingEnumeration.hasMoreImpl(LdapNamingEnumeration.java:198)
at com.sun.jndi.ldap.LdapNamingEnumeration.hasMore(LdapNamingEnumeration.java:171)
at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:295)
... 13 more
Cause and Resolution
Refer to User Lookups Fail With PartialResultExceptions.
If you are using Delegated LDAP Authentication, refer to a work around posted in this bug report: CONF-22347.
Updated on April 8, 2025
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