Pagetree Macro Spins when Viewed Using Internet Explorer Due to Invalid HTML
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Pages that make use of the Pagetree Macro may spin or constantly reload, when viewed using Internet Explorer (IE). NOTE: This does not affect Firefox, it only affects IE.
Cause
Custom HTML used within your instance is not well-formed. This also includes HTML included via the HTML Macro.
Resolution
Completely remove your Custom HTML from Browse >> Administration >> Custom HTML, or make sure that it is using well-formed HTML.
If you need assistance verifying that your Custom HTML is well-formed, you can use the W3C Validator through online, upload or direct input. This service is free.
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