Pages can not be copied or images not loaded on a page
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Images are unable to be loaded:
Or an error appears when trying to copy a page:
The following appears in the Atlassian-Confluence.log
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2015-04-24 10:13:20,200 ERROR [http-bio-8090-exec-4611] [atlassian.confluence.pages.DefaultAttachmentManager] getAttachmentData Could not find data for attachment: Attachment: xxxxxxxx_xxxxxxx.jpg v.1 (xxxxxxxxxx) xxx.xxxxxxx - com.atlassian.confluence.pages.persistence.dao.filesystem.AttachmentDataFileSystemException: No such file for Attachment: xxxxxxxx_xxxxxxx.jpg v.1 (xxxxxxxxxxx) xxx.xxxxxxxDiagnosis
If you find the following in the <Confluence Home>Attachments directory, you are affected by this issue:
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/data/confluence/attachments/ver003/16/131/13631516/112/101/17601362_moved_out_of_the_way
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596180
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596181
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596182
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596183
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596180/1
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596181/1
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596182/1
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596183/1
/data/confluence/attachments/ver003/16/131/13631516/132/153/21403382_moved_out_of_the_way
/data/confluence/attachments/ver003/16/131/13631516/132/153/21403382_moved_out_of_the_way/21596321
/data/confluence/attachments/ver003/16/131/13631516/132/153/21403382_moved_out_of_the_way/23003571
/data/confluence/attachments/ver003/16/131/13631516/132/153/21403382_moved_out_of_the_way/23003662Cause
A failed attempt to move a page(s) that timed out.
Solution
Resolution
Copying the contents from the moved_out_of_the_way directories back to the original directory, the one without moved_out_of_the_way in its path, will ensure the images display correctly.
Please note, the missing attachment script should also be able to recover those attachments. More information available here.
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