Page with eazyBI macros fails to be exported into PDF in Confluence Data Center

Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.

Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Summary

When exporting to PDF a page which contains eazyBI Reports and Charts for Confluence macros, the eazyBI macro fails with an "eazyBI macro export failed with" error message in the PDF file.

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Cause

This problem may be caused by the absence or incorrect setting of the property struts.multipart.saveDir, which is defined in confluence.cfg.xml

Solution

  1. Stop Confluence

  2. Edit confluence.cfg.xml under Confluence Home directory

  3. Make sure that the following line is present, add it or modify it if necessary.

    1 <property name="struts.multipart.saveDir">${localHome}/temp</property>

  4. Restart Confluence

Updated on April 8, 2025
Platform
Data Center only
Product
Confluence Data Center
On this pageSummaryCauseSolution

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