Office Connector options are missing for some users
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Some end users do not have the "Edit in Office" or "Properties" options when using Office Connector.
Cause
Users will need the Page-Add permission in the space where they are seeing the issue in order to see these options in Office Connector.
Resolution
The resolution is to provide the correct space permissions to be able to see these Office Connector options:
Navigate to the page that is having the issue
Go to the space where the page is located
Edit the Confluence Space Permissions to make sure the user or a group the user is part of has *Pages-Add* permission.
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