Office attachments cannot be previewed in Confluence New File Preview
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Office files attachments cannot be previewed using New File Preview in Confluence
Viewing the file will display as below screenshot:
Diagnosis
Environment
Confluence 5.8.5
Observed in all browsers
Cause
Confluence Document Conversion Library is disabled
Solution
Resolution
Go to Manage Add-ons page.
Select System from the drop-down list,
Search for the Confluence Document Conversion Library
Click enable
Note
If you cannot enable the add-on in newer versions it may have been disabled prior to upgrading, in which case you reset all the add-ons back to their default state with How to reset all Confluence plugins back to their default state through the database.
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