Notification E-mails Are Not Being Sent for Watched Content
Platform Notice: Data Center Only - This article only applies to Atlassian apps on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Notification e-mails are not sent for watched content for any user. Additionally, the notifications might work only for attachments, failing on the rest of contents.
Cause
The "Page Notifications Listener" and "Comment Notifications Listener" that are related to this kind of notification via e-mail are disabled inside the Core Listeners system add-on (Confluence Admin > Manage add-ons > System plugins). Normally, all the modules inside the Core Listeners cannot be modified and show a "Module cannot be modified" message.
Resolution
Backup your database
Shutdown Confluence
Execute the following SQL query against your Confluence database (this will set all plugin modules back to their default enabled/disabled state, so be sure to check that all plugins are functioning as expected, especially the HTML Macros if you have them enabled):
UPDATE BANDANA SET BANDANAVALUE = '<map/>' WHERE BANDANAKEY = 'plugin.manager.state.Map';Restart Confluence
Check that your plugins are functioning as expected
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